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ECKO UNLTD

If you purchased a product directly from <a href="//Ecko.com">ECKO.com</a> and it arrives damaged, please use our Return Portal at ECKO UNLTD - <a href="https://eckounltd.loopreturns.com/#/">Returns Center</a> within three business days of receiving the product. Provide details about the damage and your order number. Once approved, you will receive a pre-paid shipping label according to our Warranty Policy and refund process.&#xA0; If you purchased a product from a third party and it arrives damaged during shipping, please contact the third party directly regarding their product damages policy and process. At this time, we are only able to service orders placed on <a href="//ECKO.com">ECKO.com</a>.&#xA0;

If you purchased a product directly from ECKO.com and it arrives damaged, please use our Return Portal at ECKO UNLTD - Returns Center within three business days of receiving the product. Provide details about the damage and your order number. Once ap

What should I do if my product arrives damaged?

Order Management

Can I modify or cancel my order?

Where do you ship to?

What are the shipping options, costs, and restrictions on orders?

How long does shipping take for U.S and Canadian orders?

How can I track my order?

Shipping

Is there sales tax for orders?

Payment

How can I return a product purchased from ECKO.com?

How long do refunds take to process?

Can I return free gifts, samples, or promotional items?

Returns & Refunds

What should I do if my product arrives damaged?Updated 3 months ago