If you purchased a product directly from ECKO.com and it's not a Final Sale product, you can request a pre-paid return label by contacting us via our return portal at ECKO UNLTD - Returns Center. We will provide you with a digital shipping label to b
Please allow 7-10 business days for your refund to be processed. Note that your financial institution may take additional time to reflect such refund or credit on your debit/credit card. All reimbursements are refunded to the original payment method
No, free gifts, samples, or promotional items with retail value cannot be returned, and no refunds will be issued for them under any circumstances.